TERMS OF SERVICE
for the Neurogen service (neurogen.pro)
Martekings OY (Business ID: 3327882-6)
Työpajankatu 17 A 207, 00580 Helsinki, Finland
Last updated: July 23, 2025
1. DEFINITIONS
1.1. Service — the software and hardware system available at neurogen.pro, including Telegram bot, mobile applications, website and API, designed for generating digital content including images, avatars, 3D models, videos, image editing, as well as a social network for publishing created content.
1.2. User — any natural or legal person who has accepted the terms of this Agreement by performing conclusive actions such as registration, payment, interaction with the Telegram bot, or use of the Service functionality.
1.3. Content — images, avatars, 3D models, videos, edited images, virtual photoshoots and other materials created using the Service functionality.
1.4. Subscription Plan — commercial terms for accessing the Service functionality, including subscriptions and one-time plans, detailed on the neurogen.pro website.
1.5. Acceptance — full and unconditional agreement of the User with the terms of this Agreement, expressed by performing the actions specified in section 2 of this document.
1.6. API — application programming interface provided by the Service for integrating its functionality into third-party systems.
1.7. Personal Data — information provided by the User during registration or use of the Service, including but not limited to email, phone number, payment details and image data.
1.8. Telegram Bot — software interface integrated into the Telegram messenger, providing access to Service functionality through the Telegram platform.
1.9. LoRA Model — personalized neural network model created based on at least 10 User photos, used to generate unique Content (avatars, images, videos and 3D models).
1.10. Recurring Payment — automatic deduction of funds from the User's payment method in accordance with the selected Subscription Plan.
1.12. Credits — Internal currency used to pay for image and video generation services.
2. LEGAL STATUS
2.1. This document constitutes the terms of service in accordance with Finnish Consumer Protection Act and EU consumer protection regulations.
2.2. Acceptance of these Terms occurs by:
- Registration on the Website or through Telegram bot @alltheliesbot;
- Making payment for Service services and agreeing to recurring payments (for subscriptions).
2.3. The relationship between the User and the Service is governed by:
- Finnish Consumer Protection Act (38/1978);
- EU General Data Protection Regulation (GDPR);
- Finnish Act on the Protection of Privacy in Electronic Communications;
- EU Digital Services Act and Digital Markets Act where applicable.
2.4. The Service has the right to make changes to these Terms unilaterally. Changes take effect from the moment of their publication on neurogen.pro and do not apply to already paid service periods, unless otherwise provided by mandatory legal provisions. The current version of the document is always available on neurogen.pro.
3. REGISTRATION AND SECURITY
3.1. To receive Service services, the User agrees to:
- Provide accurate data, including email and phone number, or authorize through Telegram bot;
- Confirm agreement with the terms of this Agreement and Privacy Policy through the interface of the selected channel;
- Comply with established Service usage rules.
3.2. The User is prohibited from:
- Using other people's personal data during registration, entering false information;
- Creating additional accounts to circumvent established limitations;
- Transferring account credentials to third parties;
- Using the Service to create content that violates EU law or third-party rights;
- Generating adult content (including pornographic, violent or illegal content). The Service reserves the right to block the User's account for such violations;
- Publishing content in the Service's social network that violates the law, contains extremist materials, calls for violence, discrimination or insults;
- Violating intellectual property rights when publishing content in the Service's social network.
3.3. The Service has the right to:
- Require User identity verification, including verification via SMS or email;
- Block the User's account upon detection of hacking or other illegal actions, violations of Agreement terms;
- Delete Content created in violation of this Agreement;
- Moderate content published in the Service's social network and delete publications that violate established rules;
- Restrict social network functionality for Users who systematically violate publication rules.
4. SERVICE CONDITIONS
4.1. The Service provides the User with the ability to:
- Generate digital avatars (LoRA models) based on uploaded photos (at least 10 images);
- Generate images and videos;
- Edit images using Service tools;
- Publish created Content in the social network integrated into the Service;
- Batch process images depending on the selected subscription plan.
4.2. Technical requirements:
- Source image format: JPEG or PNG, resolution at least 1280×1280 pixels;
- Browser support: Chrome version 90 and above, Safari version 14 and above;
- For mobile applications: iOS version 15 and above, Android version 10 and above.
4.3. Service delivery times:
- Digital avatar creation: up to 48 hours;
- Single image generation: up to 48 hours;
- Video generation: up to 72 hours;
- Technical support request processing: up to 48 hours.
4.4. The Service does not guarantee that the created Content will meet the User's subjective expectations, but ensures technical compliance with stated characteristics.
5. CONTENT LICENSE
5.1. The User receives a non-exclusive worldwide license to use the created Content:
- For personal plans: non-commercial use (social networks, portfolio);
- Other usage conditions are agreed upon by additional agreement.
5.2. Prohibited:
- Selling Content licenses to third parties without written consent from the Service;
- Using Content for purposes that violate EU law, including pornography, extremism and other illegal actions;
- Passing off created Content as own works without indicating the use of Service technologies.
5.3. The Service reserves the right to use anonymized Content to improve algorithms and Service functionality in accordance with GDPR.
5.4. LoRA models:
- Created LoRA models are unique and are not subject to return or transfer to third parties under any circumstances;
- The cost of LoRA model generation is €6.90, single image generation — €0.03.
6. PAYMENT AND PRICING
6.1. Subscription Plans and Conditions
The Service provides Users with the ability to subscribe to use services according to subscription plans, including LoRA model creation for users who have not previously paid for any access period.
6.1.1. Subscription Plans:
1. Weekly Subscription
- Initial cost: €7.90
- Access period: 7 calendar days from activation
- Automatic renewal: every 7 days at €7.90
- Includes: LoRA model creation (for new users) + credits based on allocation of 4000 credits once per week
2. Weekly Subscription with Trial Period
- Trial period: €1.90 for 24 hours access
- After trial period: automatic charge of €7.90 and access extension for 7 days
- Further auto-renewal: every 7 days at €7.90
- Includes: LoRA model creation (for new users) + credits based on allocation of 4000 credits once per week
3. Monthly Subscription
- Initial cost: €15.90
- Access period: 30 calendar days from activation
- Automatic renewal: every 30 days at €15.90
- Includes: LoRA model creation (for new users) + credits based on allocation of 4000 credits once per week
4. Monthly Subscription with Trial Period
- Trial period: €1.90 for 24 hours access
- After trial period: automatic charge of €15.90 and access extension for 30 days
- Further auto-renewal: every 30 days at €15.90
- Includes: LoRA model creation (for new users) + credits based on allocation of 4000 credits once per week
5. Quarterly Subscription
- Initial cost: €34.90
- Access period: 90 calendar days from activation
- Automatic renewal: every 90 days at €34.90
- Includes: LoRA model creation (for new users) + credits based on allocation of 4000 credits once per week
Important automatic renewal conditions:
- Automatic payment occurs on the last day of the current subscription period;
- In case of inability to charge funds on the established date (insufficient funds, card blocking, technical problems), the Service has the right to make repeated charge attempts within 14 (fourteen) calendar days after the end of the paid period;
- Upon successful charging during the grace period, access to the Service is restored automatically;
- If charging fails within 14 days, the subscription is automatically cancelled, access to functionality ceases;
- The User can disable automatic renewal at any time through the personal account or support service.
6.1.2. One-time Services:
| Service |
Quantity |
Cost |
| Image Animation |
5 animations |
€2.90 |
| Image Animation |
25 animations |
€11.90 |
| Image Packages |
50 images |
€2.20 |
| Image Packages |
150 images |
€5.90 |
| Image Packages |
400 images |
€11.90 |
| Image Packages |
1000 images |
€23.90 |
| Additional LoRA Model |
1 model |
€7.90 |
6.2. Payment Terms and Refunds
6.2.1. Refunds are possible for unused subscription periods in accordance with EU consumer protection regulations. The period is considered used from the moment of subscription activation and provision of access to Service functionality, regardless of actual use by the User. The following costs are deducted from the refund amount:
- €6.90 — cost of LoRA model creation, if it was created within the subscription;
- €0.03 for each image generated by the User, accounting for actually provided services.
Refund calculation example:
When requesting a refund within the first week of use (at €7.90 for the first period), the refund amount will be determined as follows: €7.90 (subscription cost) minus LoRA model cost (€6.90), and image generation costs (€0 if no generation was performed). In this case, the refund amount would be €1.00.
6.2.2. Full refund is possible if the service was not provided due to technical error on the Service side, confirmed by internal audit.
6.2.3. For EU consumers, the 14-day withdrawal right applies in accordance with the Consumer Rights Directive, except for digital content already delivered and personalized services already performed.
6.3. All prices include applicable VAT where required by Finnish and EU tax legislation.
7. INTELLECTUAL PROPERTY
7.1. Exclusive rights to software, algorithms, databases and other intellectual property objects used in the Service operation belong to the Service or its partners.
7.2. The User does not acquire any rights to the Service software and technologies, except for the right to use within the provided services.
7.3. The User guarantees that uploaded materials do not violate third-party rights, including copyrights, image rights and other exclusive rights.
7.4. In case of third-party claims regarding violation of their rights by materials uploaded by the User, the User undertakes to independently settle such claims and compensate the Service for all related expenses.
7.5. Rights to created Content belong to the User within the provided license specified in section 5 of this Agreement.
8. LIABILITY
8.1. Service Obligations
8.1.1. The Service undertakes to ensure proper operation of its functionality and provide the User with paid services in accordance with this agreement and applicable EU and Finnish legislation.
8.1.2. The Service undertakes to ensure functionality availability 95% of the time per calendar month, except for planned maintenance, emergencies or force majeure circumstances.
8.1.3. The Service undertakes to store User Content for at least 14 days from the User's last access to materials, unless otherwise provided by special agreement.
8.1.4. The Service guarantees that User personal data processing is carried out in accordance with GDPR requirements.
8.2. Limitation of Liability
8.2.1. Service liability for any damages caused to the User is limited to the amount actually paid by the User for the last 3 months of Service use, unless otherwise provided by mandatory legal provisions.
8.2.2. The Service is not liable for damage caused by third-party actions, including hosting providers, content loss due to unauthorized access, DDoS attacks, server errors or other technical failures beyond the Service's reasonable control.
9. DATA PROTECTION
9.1. Personal data processing is carried out in accordance with GDPR and Finnish data protection legislation.
9.2. Detailed information about purposes, methods and conditions of personal data processing, rights of data subjects and procedure for their implementation is contained in the Privacy Policy, which is an integral part of this Agreement.
9.3. By using the Service, the User confirms familiarization with the Privacy Policy and agrees to personal data processing conditions.
9.4. The User has the right to withdraw consent for personal data processing at any time by submitting a request to the Service email address or through personal account functionality.
10. DISPUTE RESOLUTION
10.1. All disputes arising from contractual relations are subject to resolution through negotiation first.
10.2. If negotiation fails, disputes shall be resolved in accordance with Finnish law and EU regulations:
- Consumer disputes may be referred to the Finnish Consumer Disputes Board;
- Business disputes are subject to Finnish courts or appropriate EU courts;
- EU consumers may use the European Online Dispute Resolution platform.
11. FINAL PROVISIONS
11.1. This Agreement is effective from the moment of placement on neurogen.pro until its withdrawal by the Service or replacement with a new version.
11.2. Invalidity of individual provisions of this Agreement does not entail invalidity of its other provisions.
11.3. All notifications within this Agreement are sent to email addresses specified during registration or through personal account functionality.
11.4. Acceptance of this Agreement means full and unconditional agreement with its terms. Partial acceptance is not allowed.